Any other use (including, but not limited to, republication) of the Website Material is subject to our prior written approval. If you suspect another Member or Network User of breaching this section, please contact the Customer Support team (their contact details can be found here). in your account balance In no case shall we be liable for indirect, incidental or consequential damages which are a side effect of the main damage and were not reasonably foreseeable at the time of entering these Terms and Conditions. If we, on reasonable evidence, identify you as playing illegally, we will declare any Wager and winnings made or received whilst playing illegally, as void. Any queries regarding earning and redeeming Virgin Points must be directed to the Virgin Points Club. Problem began this evening, Tuesday 7th Jan around 8.30 pm. From any net winnings (over the amount of your bonus and including To maintain your V*Points balance, you must earn a minimum of one (1) V*Point within ninety (90) days of earning your previous V*Point (this means that within ninety (90) days of earning a V*Point, you must win a minimum of: (a) £5 on bingo; or (b) £20 on non bingo games excluding Craps), or else any and all V*Points that you have earned shall expire. If we are notified of, or become aware of, any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings. If at any time you are found by us to be under 18 years of age, you will have your Member account suspended, your deposits will be refunded and any winnings will be null and void or may be paid to the appropriate Regulator. rewards, these will be made available to you at the relevant time and you By using GAMSTOP (www.gamstop.co.uk) you will be prevented from using gambling websites and apps run by companies licensed in Great Britain for a period of your choosing. 16.3 Integrity of Random Number Generator: The output of our (or our third party Game or service providers’) random number generator is monitored and tested regularly by us and an independent accredited test facility to ensure it performs within expected bounds and in accordance with the relevant Regulator’s requirements. Welcome to the unhappy club cj6. You are not permitted to refer yourself or other existing Members of Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved. 09:33. We are also licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (RGL No. We do not guarantee that: (a) you will be able to access or use the Website at times or locations of your choosing; or (b) any files that you download are free from malware, viruses, contamination or destructive features. Had my wifi, tv and phone line installed this morning. We use cookies to improve your onsite experience and make our marketing relevant to you. 12.1 We offer a V* Point loyalty scheme to Members. Was all good yesterday and nothing's changed my end as far as I know. Subject to our rights to withhold payments as set out in section 5, on closure of your account your outstanding funds, as recorded on our systems less any active rewards will be transferred to your debit or credit card, bank account or returned by another payment method used by us and you. Once you have converted your V*Points to cash or Virgin Points, we can't change them back into V*Points. We accept no responsibility for any currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution. contribute 5% of each wager towards their wagering requirements, whilst Failure to comply with the website terms and Find out more here, https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx, Except where mentioned below, Instant and Casino games (including Mega Ball and all other Live Casino games), Virgin Games Roulette, 3D Roulette, Streets of Gold 10.4 Self-Exclusion: We provide a self-exclusion facility. If (based on reasonable evidence) we find that you have seriously breached the website terms and conditions or these Rules, we may render Free Spins, Free Bingo Tickets and related winnings in your member account void, and we reserve the right to close your member account. If you wish to receive copies of former terms and conditions please contact our Customer Support (their contact details can be found here). A credit check is not performed and your credit rating will be unaffected. 9.4 Member Content: You grant us the right (with the right to sub-license such right) to edit, distribute and exploit the content that you submit via the chat facility, in all media (for example, but not limited to, print, television and internet), which media may be in more than one country. You acknowledge that if you elect to self-exclude you are not permitted to open or use a Member account that is operated by any company in the Gamesys Group. How to earn V*Points: By setting up a Member account, you also activate a V*Points account in which you will generate V*Points every time you win on any Virgin Games product. 10.2 Cool Off: You may temporarily exclude yourself from the Website for a period from twenty four (24) hours up to six (6) weeks by accessing the Responsible Gaming section in the My Account section of the Website, and selecting your required cool off period. 10.6 GAMSTOP: In addition to the Responsible Gambling tools we make available to you, the national online self-exclusion scheme GAMSTOP allows you to put controls in place to restrict your online gambling activities. 1.1 This Website (as defined below) is operated by Gamesys Operations Limited (which we will refer to as "us", "we" and "our"), which is a limited company registered in Gibraltar with company number 103854. These maximum limits only apply per transaction, and we do not impose any restriction on the maximum amount that you may withdraw in any one time period. For further information please visit: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx . b) Wagering order: When you have an active bonus, the If you wish to apply for the Refer a Friend promotion, you must ensure that each of the friends who receive a referral (by personal invitation or social media communication) are aged 18 or over.